5/8/2023 0 Comments Urgent care joplin moVeterans will find a more user-friendly Access to Care site with more information they have told us matters to them. VA has incorporated Veteran feedback to drive updates to the Access to Care website, providing additional access information for Veterans to use as they plan their health care journeys. What has changed on the Access to Care site?.the ability to more easily view relevant medical center information.increased detail on timeliness within health care subspecialties and.In addition to updating the wait time calculations themselves, website updates also provide Veterans with more relevant information to help inform health care decisions, including: While there is no perfect way to measure wait times in aggregate, VA is making changes that represent a meaningful improvement in how the Department presents this information to Veterans. As part of this process, VA conducted focus groups that included a diverse representation of Veterans in categories including age, era, race/ethnicity, utilization type (in-person/telehealth), gender, and geography. Since that time, VA has received feedback from Veterans, caregivers, veterans service organizations, oversight authorities, and Congress, which led the Department to initiate efforts to revise the wait time metrics presented on the Access to Care website to better reflect the Veteran experience when seeking healthcare in the VHA system. VA has published average wait times for primary care, mental health, and specialty care appointments at each of its medical centers since 2014, in accordance with federal law. So if you are sick, and would like to be seen before bouncy, healthy people, then I do not recommend this sorry excuse for an urgent care.Providing Veterans with meaningful information to make informed decisions about their health care journeys is a top priority for VA. Oh, and the nurse who used a thermometer not recommended on infants and who said my son was "fine" was wrong-my son had pneumonia, a serious ear infection, a temperature of 104 degrees (she'd said it was 98.5), and was extremely dehydrated. where we were seen, x-rayed, and checked out within an hour and a half. In response, instead of an apology and an effort to help my son, the nurse called me "rude" and told me I could go elsewhere. I expressed my concern that they were choosing to call back patients who were not in pain or suffering from illness, while making obviously sick patients wait until last. When I complained that they didn't appear to be considering the severity of injury or illness when calling back patients-and that my son needed to be seen so he could go home, as he was obviously extremely sick. My 11 month old son was laboring to breathe, but they chose to bring back the family of six healthy kids first. The family had arrived at the same time as my son & I, but the difference was that these kids were all obviously healthy and without injuries - the six kids had been running, laughing, and playing in the waiting room. When I mentioned that my son's breathing was getting worse and he was getting warmer, the nurse had my son's temperature taken with a forehead thermometer (which aren't recommended for children under age two because they are inaccurate) and said "oh, he's fine." She then proceeded to call back a family that had brought all six children in for check-ups. The staff continued to call back patients that weren't showing any signs of injury or illness, most of which who were laughing and seemed completely healthy, while my 11 month old son continued to suffer and wait in the waiting room. My son was having labored breathing, a high fever, and was lethargic, but he was left in the waiting room for hours.
0 Comments
Leave a Reply. |